Back in October, we told you about the new compatibility box that was added to the plugin pages within the repository. However, we’ve learned that this feature has one major drawback which is the crux behind this idea proposed by shinephp.
I propose to add the field e.g. ‘Problem description’ required for input if visitor click ‘Broken’ button in the Compatibility widget.
I’ve talked with a number of plugin developers and they have all said the same thing. The compatibility box is useless if feedback can not be tied to the rating. Sure, a support topic can be opened for the plugin but there is nothing tying that forum post to the broken rating. Mark Jaquith weighed in with an even better idea.
They should get a chance (or a mandate) to provide feedback, and that feedback should open a new support thread.
However, first, plugin authors need to be able to resolve support […]
Original post by Jeff Chandler
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